Here are some tips on reporting and working through your insurance claim.
Report Your Claim as Soon as Possible — Most insurance policies have a time requirement when reporting your claim, so be sure to do so as soon as possible. Have your policy number available whenever possible to make the process simpler.
Report Your Claim directly to the insurance company; not to Dry Clean Insurance Depot. You may find your insurer's claim reporting information ---a) in your policy and/or with the materials that came with your policy or b) by clicking the "Official Claim Report Link" below.
SECOND - Please immediately inform Dry Clean Insurance Depot IF this is a catastrophic claim and if you need Dennis Loomis to be onsite. Please report all non-catastrophic claims by notifying us by clicking the following link --- Contact Us. This is not a substitute for notifying the carrier. You may also contact us prior to notifying the carrier if you wish to discuss prior to submission.
NEED HELP? Phone Dennis Loomis at (855) PUFF IRON or (after hours) at his cell phone at (813) 843-4571
Official Claim Report - Report to Your Carrier
Protect the Property from Further Damage When Necessary — Make temporary repairs, or arrange for a qualified professional to do so, and save receipts for all services and supplies needed. This is important to avoid further damage to property and/or people, and is generally a condition of your insurance—that you do what you can to minimize the loss.
For example, if a storefront window is broken and can’t be repaired or replaced immediately, you must secure it (board it up, tape it and/or cover it). This is done for security reasons, to avoid water or other damage from occurring inside your business, and to clean up any broken glass so it doesn’t injure passersby.
Hold On to Damaged Property — Do not dispose of any damaged property (equipment or otherwise) until an insurance adjuster has reviewed it or the insurance company advises you to do so. If a garment is damaged in processing, you should retain it in case it is needed to support the claim (to be analyzed to determine if the manufacturer was at fault, for example).
Document and Support Your Claim — Be sure to document and support your claim with proof, details and estimates. When given instructions by your insurance carrier, be sure you understand and follow them.— Take photos of the damaged property immediately, even if it’s with your cell phone. The key in dealing with any insurance claim is documentation. Document everything from the very start.
Keep a Detailed Record Throughout the Process — Save every bit of information you receive, including documenting interactions with representatives involved with your claim. Be sure to note the date and time of each contact. Make notes of claim numbers, adjusters, claims managers, phone numbers, e-mail addresses, etc. If possible, make requests in writing. It’s always a good idea to have hard copies of your requests, information, etc.
Be Honest and Don’t Try to Pad or Increase Your Claim — Insurance fraud is a serious legal situation, and adjusters have seen it all. Insurance companies are serious about prosecution in such instances.
* Credit to IWA Insurance for many of the above claim processing tips